Resume

SUMMARY
User-centered design advocate, mentor and passionate leader. Dedicated to advocating for the customer by identifying their needs throughout all stages of product development while seamlessly bridging these needs with business goals.

PROFESSIONAL SKILLS

UX research
Information architecture
Prototyping
User testing
Strategy (research & content)
Project management
Training

EDUCATION
Master of Science, Human Centered Design & Engineering

University of Washington, Seattle, WA August 2011

Graduate Certificates in Global Health, School of Public Health | User-Centered Design, HCDE University of Washington, Seattle, WA August 2011

Bachelor of Arts, Speech Communication | Special Studies Abroad, France
University of Washington, Seattle, WA June 1999

Professional Development
40-Hour Professional Mediation Training / Dispute Resolution Center of Thurston County, Fall 2016
40-Hour Science Communication Course / Pacific Science Center, Fall 2011

EXPERIENCE
Senior User Researcher / May 2017 – to present Microsoft, Redmond, WA

Lead researcher for Outlook.com

Senior User Researcher & Consultant / January 2012 – April 2017 Anthro-Tech, Olympia, WA

Led strategy, planning and logistics for various forms of design research and usability efforts.
Supported product initiatives from the discovery phase through mockups and implementation.
Collaborated with multi-disciplinary teams throughout project lifecycle.
Identified research methodology best suited for addressing test objectives (in lab, guerilla, remote, paper-prototype testing, participatory design).
Designed and conducted cross-platform usability testing for government, non-profit and ecommerce websites.
Analyzed both qualitative and quantitative data to illuminate underlying usability problems and deliver recommendations to stakeholders.
Developed and provided client-facing custom trainings on a variety of UX topics in order to help grow their organizational capacity to incorporate a user-centered design approach.
Mentored clients on an ongoing basis providing coaching, support and guidance across the different aspects of user-centered design.

Government
Washington State Department of Ecology, Labor & Industries, Early Learning, Fish & Wildlife Department of Energy

Employee Security Department

Health Care Authority

Joint Legislative Audit & Review Committee

King County

Office of the Insurance Commissioner

WorkSafeBC

Commerce & Entertainment
Amazon

HBO

Nordstrom

Healthcare
Legacy Salmon Creek Medical Hospital

Transit
Sound Transit

Washington State Department of Transportation

Non-profit/Foundation
Pioneer Human Services

Gates Foundation

Science Communication Fellow / August 2011 – December 2015 Pacific Science Center,
Seattle, WA

Developed and facilitated hands-on educational activities for public outreach programs around current research in the field of global health.
Spoke at multiple public engagements about how user-centered design interacts with global health.

Graduate Researcher / March 2010 – March 2012 Portable Ultrasound Design, University of Washington, Seattle, WA

Collaborated with multiple departments to design and develop a portable ultrasound device for use in developing nations.
Gathered requirements, conducted stakeholder interviews and performed usability tests in Uganda.
Synthesized data and identified themes, ultimately co-authoring actionable recommendations for a variety of academic and medical audiences.

Website Usability Project Consultant / September – December 2010 Amazon.com, Seattle, WA

Designed and implemented a usability study for Amazon’s music ‘entity’ feature, working with existing Amazon customers to assess usefulness and desirability of the product.
Established connections and built partnerships with colleagues, professors, Amazon executives and research participants.
Facilitated collaboration in order to reconcile competing priorities, leading to important innovations in the product and broader information system.

Website Usability Project Consultant / January – March 2010 Couchsurfing.org, Seattle, WA

Designed and implemented a series of usability studies to observe participants’ attitudes towards system design and online collaboration.
Evaluated client online reputation system, producing a set of design recommendations focusing on building trust in online communities.
Conducted a comprehensive global survey to gain a deeper understanding of user priorities and issues surrounding trust.
Analyzed quantitative and qualitative data for design feedback.

Server / 2006 - 2011

Hales Ales, Seattle, WA

Estate Manager / 2002 - 2005
Private Residence, Seattle, WA

Continuity Director / 1998 - 2002

Entercom Communications (KBSG Radio), Seattle, WA